1. Website publisher

2. Website hosting

3. Intellectual property

3.1 Content protection

All content on the website www.madame-artisanfleuriste.com, including, but not limited to, graphics, images, texts, videos, animations, sounds, logos, gifs and icons as well as their formatting are the exclusive property of Madame-ArtisanFleuriste.com with the exception of trademarks, logos or content belonging to other partner companies or authors.

Any reproduction, distribution, modification, adaptation, retransmission or publication, even partial, of these various elements is strictly prohibited without the express written consent of Madame-ArtisanFleuriste.com.

3.2 Trademarks and logos

The trademarks and logos appearing on the website are registered trademarks. Any total or partial reproduction of these trademarks or these logos made from elements of the website without the express authorisation of Madame-ArtisanFleuriste.com is prohibited within the meaning of the Intellectual Property Code.

3.3 Databases

Madame-ArtisanFleuriste.com is the producer and owner of the databases of the website www.madame-artisanfleuriste.com. Any extraction and/or reuse of the database(s) within the meaning of Articles L. 342-1 and L. 342-2 of the Intellectual Property Code is prohibited.

4. Protection of personal data (GDPR)

4.1 Data controller

The data controller for personal data collected on the website www.madame-artisanfleuriste.com is:

Madame-ArtisanFleuriste.com (Uzerhack) - Julien R.
Email: contact@madame-artisanfleuriste.com

4.2 Processing purposes

Personal data collected on the website www.madame-artisanfleuriste.com is used for the following purposes:

• Management of orders and deliveries
• Invoicing and accounting
• Customer relationship management
• Compliance with legal and regulatory obligations
• Fraud prevention
• Improvement of services offered

4.3 Legal basis for processing

The personal data processing implemented by Madame-ArtisanFleuriste.com is based on the following legal bases:

• Contract performance: For the management of orders, deliveries and invoicing
• Legal obligation: For the retention of invoicing data
• Legitimate interest: For fraud prevention and service improvement

4.4 Data collected

The personal data that may be collected includes:

• Identification data (surname, first name, email address, telephone number)
• Delivery data (delivery address, recipient's name and telephone number)
• Payment data (processed by our secure payment providers)
• Browsing data (cookies, IP address, pages visited)
• Order history

4.5 Retention period

Personal data is retained for the period necessary for the purposes for which it is collected:

• Active customer data: Throughout the duration of the business relationship and 3 years after the last order
• Invoicing data: 10 years in accordance with accounting obligations
• Cookies: 13 months maximum

4.6 User rights

In accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act, you have the following rights:

• Right of access: Obtain confirmation that your data is being processed and access this data
• Right of rectification: Have your inaccurate or incomplete data corrected
• Right to erasure: Obtain the erasure of your data in certain cases
• Right to restriction: Obtain restriction of the processing of your data
• Right to object: Object to the processing of your data for legitimate reasons
• Right to portability: Receive your data in a structured format
• Right to withdraw your consent: At any time for processing based on consent
• Right to define post-mortem directives: On the fate of your data after your death

4.7 Complaint to the CNIL

If you believe, after having contacted us, that your Data Protection rights are not being respected, you may submit a complaint to the CNIL:

National Commission for Information Technology and Liberties (CNIL)
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Telephone: 01 53 73 22 22
Website: www.cnil.fr

4.8 Data security

Madame-ArtisanFleuriste.com implements all appropriate technical and organisational measures to guarantee a level of security adapted to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of personal data concerning you.

Security measures include in particular:

• SSL/TLS encryption of data in transit
• Securing access to information systems
• Pseudonymisation and encryption of sensitive data
• Regular backup procedures
• Periodic security testing

5. Cookies and trackers

5.1 Definition

A cookie is a small text file placed on your device (computer, tablet, smartphone) when visiting a website. It allows information relating to your browsing to be collected and tailored services to be provided to you.

5.2 Types of cookies used

The website www.madame-artisanfleuriste.com uses different types of cookies:

Strictly necessary cookies:

• Session cookies enabling the website to function
• Shopping basket cookies
• Authentication cookies

These cookies are essential for the website to function and cannot be disabled.

Analytical cookies:

• Google Analytics: Traffic analysis and audience measurement
• Website performance measurement

Marketing cookies:

• Google Ads: Targeted advertising
• Facebook Pixel: Social media advertising
• Remarketing cookies

5.3 Cookie management

You can manage your cookie preferences at any time via:

• The cookie management banner on the website
• Your internet browser settings

Here are the links to manage cookies on the main browsers:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-GB/kb/cookies-information-websites-store-on-your-computer
• Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
• Edge: https://support.microsoft.com/en-gb/microsoft-edge

5.4 Retention period

Cookies are kept for a maximum period of 13 months from their placement on your device. Beyond this, your consent will be requested again.

6. Hyperlinks

6.1 Outbound links

The website www.madame-artisanfleuriste.com may contain hyperlinks to other websites. Madame-ArtisanFleuriste.com exercises no control over these websites and declines all responsibility for their content, availability or privacy policy.

6.2 Inbound links

The creation of hyperlinks to the website www.madame-artisanfleuriste.com is subject to the prior written consent of Madame-ArtisanFleuriste.com. For any request, contact us at: contact@madame-artisanfleuriste.com

7. Liability and warranties

7.1 Website content

Madame-ArtisanFleuriste.com endeavours to ensure the accuracy and updating of information published on the website www.madame-artisanfleuriste.com to the best of its ability, and reserves the right to correct the content at any time and without notice.

However, Madame-ArtisanFleuriste.com cannot guarantee the accuracy, precision, updating or completeness of the information made available on the website.

7.2 Website availability

Madame-ArtisanFleuriste.com implements all reasonable means at its disposal to ensure quality access to the website www.madame-artisanfleuriste.com, but is not bound by any obligation to succeed.

Madame-ArtisanFleuriste.com cannot be held responsible for malfunctions of the internet network, telephone lines, computer hardware or software related in particular to network congestion, equipment or software failure, or actions likely to prevent or limit access to the website.

7.3 Maintenance

Madame-ArtisanFleuriste.com reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of the website in order to ensure its maintenance or for any other reason, without the interruption giving rise to any obligation or compensation.

7.4 Viruses and attacks

Madame-ArtisanFleuriste.com cannot be held responsible for any damage resulting from computer viruses, intrusion attempts or other malicious incidents affecting the user's computer equipment when viewing or using the website.

8. Applicable law and jurisdiction

This legal notice is governed by French law.

In the event of a dispute and failing an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

9. Contact

For any questions concerning this legal notice, you can contact us:

10. Credits

The photographs on the website are the property of Madame-ArtisanFleuriste.com or used with the permission of their authors.

Any reproduction is prohibited without express authorisation.